HELP + FAQ
Answers without the runaround.
Start with the common questions below. If you still need a hand, send PREREQ an enquiry and we’ll point you in the right direction.
Delivery, tracking, changes and returns.
Choosing gear, stock and product questions.
Bookings, certificates and course questions.
Plans, support and how READY™ works.
ORDERS + SHIPPINGHow do I know when my order has shipped?
When tracking is available, shipping updates are sent using the contact details supplied at checkout. Delivery timing depends on the service selected and destination.
ORDERS + SHIPPINGCan I change an order after placing it?
Contact PREREQ as soon as possible with your order reference. We cannot guarantee changes once an order has entered fulfilment, but we’ll help where practical.
RETURNSWhat if I need to return something?
Return eligibility depends on the item and circumstances. Check the store refund policy for the current terms, then contact PREREQ with your order reference if you need help.
PRODUCTSHow do I choose the right first aid kit?
Start with where the kit will be used, how many people it needs to support and the likely risks. Product pages outline what each PREREQ option is designed for, and you can contact us if you’re unsure.
TRAININGHow do I enquire about workplace or group training?
Use the Contact page and select Training as the enquiry type. Include your location, approximate group size and the course you’re interested in where known.
TRAININGWhere do I ask about a certificate or booking?
Send a Training enquiry with your booking details or reference. Avoid sending sensitive personal information unless it is specifically required for us to identify the booking.
READY™What is READY™?
READY™ is PREREQ’s first aid maintenance concept for helping households and businesses keep essential first aid supplies organised and ready. The READY™ page contains the current plan information.
SUPPORTHow quickly will PREREQ reply?
We aim to respond as soon as practical during normal business days. Response times can vary depending on training commitments and the type of enquiry.
STILL NEED A HAND?
Send us the details.
If your question is specific to an order, course booking or READY™ enquiry, include the relevant reference so we can help faster.